Privacy Policy

• At Apixel IT Support ("Apixel", "we", "our", or "us"), we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or engage our services.

  
  

  We handle personal data in accordance with Singapore's Personal Data Protection Act (PDPA).

• Information We Collect

  We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Company name

  • Email address

  • Telephone number

  • Business address

  • Information submitted through enquiry or contact forms

  • Information provided when requesting quotations, IT support, or other services

  We may also collect certain technical information automatically when you visit our website, such as your IP address, browser type, operating system, pages visited, and other website usage information.

• How We Use Your Information

  We may use your personal information to:

  • Respond to enquiries and provide quotations

  • Deliver and support our IT products and services

  • Communicate with you regarding your requests or projects

  • Improve our website, products, and customer service

  • Maintain internal business records

  • Comply with legal and regulatory obligations

  • Send service-related updates or information that may be relevant to your business

  We will not sell or rent your personal information to third parties.

• Disclosure of Information

  We may disclose your personal information where necessary to:

  • Service providers or business partners assisting us in delivering our services

  • Technology vendors or cloud service providers supporting our operations

  • Government authorities or regulators where required by law

  • Other parties with your consent or where disclosure is otherwise permitted under applicable laws

  Any third parties engaged by us are expected to protect your information appropriately and use it only for the intended purpose.

• Data Security

  We implement appropriate administrative, technical, and physical safeguards to protect personal information against unauthorised access, disclosure, alteration, or destruction.

  
  

  These measures may include encrypted data transmission, secure network infrastructure, firewalls, access controls, and other industry-recognised security practices. While we take reasonable steps to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

• Cookies

  Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and enhance website performance.

  
  

  You may choose to disable cookies through your browser settings. However, doing so may affect certain website functionality.

• Third-Party Websites

  Our website may contain links to third-party websites for your convenience. These websites operate independently and have their own privacy policies. Apixel is not responsible for the privacy practices or content of external websites.

• Data Retention

  We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal or regulatory requirements, resolve disputes, or enforce our agreements.

• Your Rights

  Where applicable under Singapore's PDPA, you may request access to, correction of, or withdrawal of consent for the collection, use, or disclosure of your personal data, subject to applicable legal and contractual obligations.

  
  

  To make such a request, please contact us using the details below.

• Changes to This Privacy Policy

  We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any changes will be posted on this page and become effective upon publication.

• Contact Us

  If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at: privacy@apixel.com.sg